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EVEREST VOICE
Dealing with Change: What Buyers and Suppliers Need to Know to Survive the Renewal Event
The outsourcing market is undergoing a major structural change. The Everest Research Institute estimates $118 billion will be up for renewal between 2006 and 2008. Everest analysts outline why the outsourcing landscape faces tectonic change and describe what the market will look like when it's all over.
EDITOR'S CORNER:
Kim Davis of TalentTrack
TalentTrack is the largest RPO focusing on healthcare. President Kim Davis discusses how to get reluctant buyers to sign on the dotted line and why the leadership team has to read Blink and watch The Replacements.
FOCUS ON: IT
Close Supplier Partnerships Help Center Find Hurricane Katrina Victims ASAP
Hurricane Katrina displaced almost a million Gulf Coast residents, including thousands of children. The National Center for Missing and Exploited Children found itself overwhelmed, unable to handle the drastic uptick in the number of searches. The quasi-government agency turned to its technology outsourcing partners for immediate help.
FOCUS ON: Travel Management
Travel Management-Related ASPs
Companies are getting a handle on their travel expenses using ASPs. The reports these programs can generate help buyers win disputes with hotels and wring even greater discounts from them. And now they can keep maverick employees in line.
FOCUS ON: Europe
How Outsourcing IT Helped a Swedish Airline
Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.
FOCUS ON: Procurement
Aberdeen Group Study: Procurement Outsourcing Moves Past Savings and Becomes More Strategic
Every two years Aberdeen Group studies corporate plans for procurement outsourcing for the next two years. This year cost still remained the No. 1 reason to outsource. But reason No. 2 changed: today companies want their personnel to focus on more strategic activities.
FOCUS ON: Finance and Accounting
Why Don't All Companies Enjoy the Same Savings from Outsourcing Finance and Accounting?
Even though cost reduction from labor arbitrage is a common factor in almost all FAO transactions, companies report widely different results from their outsourcing efforts. Why? Paul Nowacki explains what companies have to do to maximize the value FAO can generate.
FOCUS ON: Back-Office Errors
Beyond merely asserting 'Quality is Key': If you can't quantify the benefits of quality, you are only paying lip service to it:
As companies rush abroad to cut back-office costs, they forget one thing: the cost of small increases in error rates can wipe out the cost reductions from cheaper labor. Based on interviews with more than 50 financial services firms, BeyondCore determined that if the data-entry associated with one document costs $1, the downstream costs incurred for one document with a data-entry error can easily add up to $300. The solution: place far greater emphasis on quality than on processing cost.
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