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FOCUS ON: Suppliers
A New Metric Compares Suppliers; Currently the Indians Are Winning: A new research study by Katzenbach Partners says the traditional American and European suppliers are no longer "the safe bet" for buyers looking to outsource their information technology. The study says the Indian suppliers, who have excess cash thanks to their rapid growth, may be a better choice.
FOCUS ON: The UK
Putting Together a Successful Public-Private Partnership: The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
FOCUS ON: Healthcare
A Rapidly Growing Health Plan Turns To Outsourcing to Handle the Growth: The Community Health Plan of Washington had an enviable problem: its growth rate topped 300 percent a year. It needed a supplier who could handle that growth. Adaptis, with offices in the US and India, was just what the doctor ordered.
Utilities Outsourcing Issue
EVEREST VOICE
Customer Segmentation, Location Attractiveness Key to Utility Call Center Outsourcing: Deregulation and business changes are causing utilities to investigate new areas of value capture. Outsourcing call centers does this. Robert Joslin outlines key considerations for success, including how to determine if offshoring is the right option.
FOCUS ON: IT
Tales from the Front: Sunoco's Tim Murtha Publishes New Guidebook On IT Multi-Sourcing: When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to that successful transformation was changing how Sunoco defined the work, according to Tim Murtha. From his new book.
FOCUS ON: Canada
Outsourcing Mandate to BC Hydro Produces More Responsive Utility: BC Hydro, which delivers electricity to 94 percent of British Columbia's population, received an order from the government: act like a deregulated utility. That meant it had to outsource to remain competitive. It selected Accenture. Here's what happened.
FOCUS ON: Unions
Can Organized Labor Vote Yes on Outsourcing?: Outsourcing is sometimes a four-letter word in unionized industries. Yet for many utilities, strategic outsourcing can result in a clear competitive advantage that benefits management and labor alike.
FOCUS ON: Trends
Trends Suggest More and Bigger Utility Outsourcing Deals on the Horizon: Since utilities are asset-intensive companies, optimizing operational business processes is vital to most utility providers. Read about three trends energizing utility outsourcing.
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