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Information and Communication Technologies (ICT) Issue

How Leading Companies Avoid Being Bitten by Telecom Expenses: Voice and data communications--the fourth-largest operating expense for most companies--has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total Communications Management model.

FOCUS ON: Mobile Phone Management
Confused about the Best Cell Phone Plan? Who Ya Gonna Call?: Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.

The BASELINE: Quick Reads

FOCUS ON: Laptop Asset Management
An Outsourcer Helps an ITC Employer Keep Track of What's on Employees' Laptops: 180 Connect has 500 laptops in the field. What happens to the data if a laptop is stolen? What's on those laptops anyway? The cable TV and satellite company outsourced to solve those problems.

FOCUS ON: Satellite Telecommunications
Outsourcing Brings Dinosaur Dig Up to Date: Students at Southwestern Adventist University participate in a dinosaur dig in Wyoming every June. The site is so remote there were no telecommunications until the university outsourced. Now diggers can phone home and read their email.

FOCUS ON: Consortia Buying
Consortia Buying: An Upcoming Trend in Outsourcing: The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.

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