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Getting Ready to Outsource: Proper preparation happens before the outsourcing procurement begins. Frank Usher of Everest Group discusses five critical steps before the RFP hits the streets.

Pay Attention to SLAs!: DoubleClick had to pay a large SLA penalty. Here's what the company did to ensure it didn't have to pay another.

Insurer Quotes Rates from Palm of its Hand: The CEO of GSA Insurance wanted to do something no insurance company had done before: provide accurate quotes at the customer's home. Outsourcing made that a reality.

Manufacturing Ties that Bind: Three manufacturing companies nominated for this year's Outsourcing Awards used outsourcing to update their IT, improve procurement and enter eCommerce in addition to cutting costs.

Data Center Outsourcer Keeps Power Grids Up and Running: A utility service provider emphasizes people over software to keep the power grid humming.

Development and Customization in Outsourcing: Today, ITO may involve customization or development. Outsourcing contracts must reflect this work. Attorneys at Baker& McKenzie discuss four areas of concern.