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Creating
Pressure Valves: Peter Bendor-Samuel offers a unique analogy
for managing the stresses in outsourcing relationships.
When a
Fixed Solution Won't Work...: John Fretwell was looking for
a flexible outsourcer for ING Baring Securities. He found it in Compaq.
A Blueprint
for Success: The EDS strategy for avoiding adversarial relationships
is mapped out by John Harris and Gerald Gallagher.
Transcending
the Adversarial : Conflict exists in outsourcing, but analyst
Dean Davison says contracts and service levels can be used to overcome
the difficulties.
Keeping Relationships
Cordial: PricewaterhouseCoopers' Claude Hartridge describes
the formula for a good working relationship, beginning with communication
and openness.
Distinguishing
Between Dispute and Discussion: Attorney Robert Zahler outlines
five ways to minimize disagreements in outsourcing relationships.
The Power
of Knowledge: Arming themselves with knowledge through benchmarking
is one way customers can avoid some confrontations.
Backsourcing:
An Emerging Trend?: Research shows the outsourcing pendulum
is swinging back to internal IT departments, according to researcher Rudy
Hirschheim.
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