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Editor’s Corner: Oracle
Why BPO Buyers and Suppliers Changed Their Focus to Automating Their IT Infrastructures: Oracle’s Tibor Beles believes buyers are more interested today about what is “under the hood” of providers’ service offerings. That’s why he believes providers are focusing on automating BPO. He also shares ideas about how providers can increase their sustainability.
EVEREST VOICE
Is Inflation Putting Your Outsourcing Economics at Risk?: Existing outsourcing contracts, signed in an earlier era of stabililty, may not be structured optimally for the current level of inflation. Both buyers and suppliers need to assess if their contracts expose them to inflation risk. The degree of risk depends on how the agreement designed the price adjustment mechanism. Paul Nowacki and Chetan Unadkat explain what to do to mitigate.
FOCUS ON: Offshore, Provider Selection
Dealing with Cultural Nuances in Offshore Outsourcing Relationships: Understanding people’s expectations and how people think differently from culture to culture will improve the chances for success in an offshore outsourcing relationship. Here's what you need to know about China, Ukraine, and India, as well as insights into offshore service provider selection criteria and determinants for success.
FOCUS ON: Mexico; Manufacturing
Maquiladora Shelter Services Provider Keeps Manufacturer's Supply Chain Nimble, Affordable: Powerbrace Rail Products was in expansion mode and decided offshoring was the answer. The manufacturer looked at Asian opportunities but chose a Maquiladora solution in Mexico. The company needed a service provider that knew the ins and outs of Maquiladora. Take an inside look at a successful nearshore relationship.
Information and Communications Technology Outsourcing
FOCUS ON: Mobile Applications; Mobility Platforms
Impact of the "Mobile Bang Theory" on Outsourcing: Composite mobile applications yield high strategic advantage, productivity, and profitability. But developing, deploying, and managing these apps is turning the traditional IT model on its head. Here's what you need to know about these trends impacting CIO and IT group approaches to meeting enterprise needs and how to choose a provider with a mobile platform-as-a-service offering.
FOCUS ON: China, Mobile Applications, Time to Market
Start-Up Uses Offshoring to Bring Its Product to Market Faster: You’re at the grocery store check-out and want to print out money-saving coupons from your cell phone. Or, you’re a tourist lost in a strange town and need to print out a map from your mobile device. Airprint Networks is working on that application. It outsourced to a Chinese supplier to get its product to market now.
FOCUS ON: Call Centers, Nicaragua, Becoming a Supplier
What Do You Do with an Empty U.S. Embassy?:
This is the story of the second incarnation of the American Embassy in Managua, Nicaragua. The growing interest in nearshore outsourcing options, the need for secure call centers, and a visionary venture capitalist are breathing new life into the walled compound.
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