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Achieving the Holy Grail in Mortgage Process Outsourcing
Ensuring ERPs Fully Support the Value of Shared Services
Getting Full Business Value from HR Outsourcing with Strategies for Retained HR and Change
Modern Industrialization: Re-defining IT infrastructure to achieve high performance
IT Outsourcing 2.0: bridge to the data center of the future
Location Optimization - Perspectives on Delivery Center Locations for BPO - Central & Eastern Europe (CEE)
ITO Market Update: Impact of the SOA
Delivering Justice - With an Aging Workforce
Key Tax Considerations in Structuring Outsourcing Agreements
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EVEREST VOICE
Evolution of the Global Hub-and-Spoke Outsourcing Offshore Delivery Model
Evolution of the global hub-and-spoke model has evolved from visionary idea to standard best practice in FAO because some work has to stay local. David Bickerstaff and Paul Nowacki discuss why suppliers are adopting this new FAO offshoring model.
FOCUS ON: Focus on IT Infrastructure and Offshoring
Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?
On August 26, 2007 Intel® announced the second generation of its new microprocessor platform: vProTM. Ross Tisnovsky and Shiraz Ritwik believe vPro will affect desktop outsourcing in a major way because it boosts the Remote Infrastructure Management Outsourcing (RIMO) model. Read why.
FOCUS ON: Knowledge Process Outsourcing, Europe, Outsourcing Trends, and Financial Institutions
European and Worldwide Knowledge Process Outsourcing Trends
Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here's what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.
FOCUS ON: EU and Financial Services
How a Swiss Company Selected Its Offshore Location
Telekurs Financial, which provides real-time data to the world’s largest banks, was still entering data manually. It clearly needed to offshore to speed up and improve the process. But where should it go? This is its story.
FOCUS ON: BPO, Innovation, and EU
BPO Innovation: It's the Technology, Stupid!
Innovation is outsourcing’s new buzz word. However, it’s a lot easier to talk about innovation than do it. SAP’s Gianni Giacomelli discusses the techniques that work and the traps to avoid.
FOCUS ON: Financial Services
Deloitte Report: Offshoring in the Financial Services Industry 'Forever Changed' by Globalization
A new report from Deloitte Consulting discovered “financial institutions are reshaping themselves before our eyes. They will be forever changed by globalization,” according to Peter Lowes. Fact: In 2001 less than 10 percent of the financial services industry had moved work offshore. Today, 75 percent have. Here’s what’s really happening.
FOCUS ON: Document Life Cycle Managed Services, Events Planning, and Mail Services
The Plus Factor--Exceeding Critical Demands and Reducing Risks through Managed Business Services
Managed services for document life cycles, mailing and distribution processes, and events planning and support can be just solutions to reduce costs--or they can have significant value-add benefits if the outsourcing provider takes a partnering approach. Read what a difference this approach made for The Coca-Cola Company and the Atlanta airport.
The Information and Communications Technology Issue
FOCUS ON: IT and Communications Networks
Outsourced Telecom 'Quarterback' Scores Touchdown for NFL's Arizona Cardinals
Next February the University of Phoenix Stadium will host the Super Bowl. The Stadium features a cutting-edge voice and data communications infrastructure that includes a multimedia IP network. Read how the Arizona Cardinal’s VP of Technology turned to its ICT supplier for help from the blueprint stage forward.
FOCUS ON: Telephony and Not-for-Profits
An ICT Supplier That Works for Free!
Telephones are sooo 1970s. The Salvation Army, however, is using phones in a very twenty-first-century way, thanks to outsourcing. And, the charity is saving significant sums, too.
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