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EVEREST VOICE
Reengineering the Retained Organization:
Finance and Accounting Outsourcing (FAO) dramatically changes the ratio of workers to middle managers. This change creates a promising reengineering opportunity for the outsourcing buyer. Paul Nowacki and Mike Tustian describe how to take advantage of this change to create even more outsourcing value.
FOCUS ON: HR
GE Looks To Recruitment Process Outsourcer To Find 'Meat And Potatoes' Candidates As Well As 'The Purple Squirrel': Outsourcing the routine details of recruiting allows GE's HR department to stay strategic. Yoh HR Solutions also takes care of GE's federal compliance folder, a task that can have major repercussions for employers if done improperly.
FOCUS ON: Offshore
Open Source Offshore Doubles Cost Cuts For Software Companies:
Offshore outsourcing was a key element of start-up Italio. It used 20 software developers from Lohika, an outsourcer in Western Ukraine, and four tech support staff from QASource, a similar company in India, paying half the price of comparable US talent.
The Information and Communications Technology (ICT) Issue
FOCUS ON: VoIP
When The Phones Don't Work, Call A VoIP Supplier:
Success Apparel, a children's sportswear manufacturer in New York City, just wanted its phone system to work. Its phone system was dead for as long as three days as its local, long distance, and PBX supplier pointed fingers. Outsourcing all its telephony to a VoIP supplier solved the problem.
FOCUS ON: Supplier Selection
When An Outsourcer Outsources: Debt Collector Uses Champion Challenge for Selection: AMO, a debt collection firm, looked at a number of suppliers, then set up a 60-day champion/challenger test. Who could collect more money-AMO's dialer or the supplier's system? "We wanted to test their situations under combat conditions," says Michael Chamberlain, AMO's President.
FOCUS ON: Learning
Catapulting a Business Forward: The pace of change in information and communications technology in education, including corporate learning programs, has been tremendously fast and has completely altered the teaching and learning process. Here's the story of how one company used outsourcing to not only adapt to the changes but also manage to grow its business.
FOCUS ON: Airlines
Outsourcing Helps Continental Airlines Upgrade IT for Remote Workers: Continental Airlines has 1,500 remote workers. Outsourcing its remote telecom access saves at least $75,000 a month in connectivity costs. And the supplier offers better security.
FOCUS ON: SMBs
Solving SMBs' Communications Technologies Challenges: Most small to midsize businesses (SMBs) don't have in-house telecom experts, lack the experience to handle ongoing quick technological changes, and can't effectively plan ongoing strategies, manage implementations, and ensure harmonious use of communications technologies and devices on their own. So they outsource.
FOCUS ON: Remote Security
Small Wireless Firm Stays Competitive With Outsourced Access to Remote Technology: How can an organization provide remote users with more secure access to enterprise applications and intranet portals? Outsourcing the secure socket layer virtual private network is one way. Now employees can leave their laptops at home when they travel and safely use a hotel's business center.
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