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EVEREST VOICE
Everest Research Institute's 2005 FAO Report: The Everest Research Institute just released its FAO report. Read how multiple process FAO is experiencing a growth spurt, why offshoring has become an integral part of today's FAO, and how IBM and Accenture have cornered the market.
EDITOR'S CORNER
A Candid Conversation about India, Security, and Price/Earnings Ratios with ACS' Mark King: Mark King of ACS introduces this new feature, a Q&A session with industry thought leaders who tell us what's really happening in the outsourcing world.
FOCUS ON: HP
Beyond Expense Reduction: Outsourcing and Business Transformation: Cost savings may still be the entry ticket to IT outsourcing. But HP's Marc Schwartz says a more compelling reason to outsource is the ability to focus on the core business-and the many strategic advantages that can result.
FOCUS ON: Manufacturing
ASP Makes Customer Service Self-Service: ATI manufactures 400 cards for video games. Dissatisfaction with multiple suppliers led it to select a single source solution. ASP Parature improved customer satisfaction and decreased incoming call volume by 80 percent through its self-service options.
FOCUS ON: Utilities
American Ref-Fuel Outsources Its IT to Multiple Suppliers to Generate Business Benefits: American Ref-fuel turns garbage into electricity. It outsources everything else. Here's how the company's various IT suppliers work with each other to service the energy company. The result: the company that turns waste into energy doesn't waste energy.
Other than India Series
Ukraine: Will the Orange Revolution Boost the IT Outsourcing Industry?: Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
Information and Communications Technology (ICT)
FOCUS ON: VoIP
VoIP Security: Protecting Voice Traffic From Prying Ears: A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.
FOCUS ON: Trends
Emerging Trends in Telecom Outsourcing Touch Every Part of the Industry: IDC says the telecom sector will lead all other verticals in outsourcing engagements over the next five years. Read how wireless, radio frequency ID, and VoIP are changing telecom outsourcing.
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