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The Correct Way to Sole Source: Many companies worry a sole source outsourcing is not beneficial to the buyer. Actually, sole sourcing is efficient and time effective if done wisely. Everest executives describe the proper parameters. Part one of three.

Troublesome Findings from Outsourcing Center's Study on Decision-Making Processes: There's a disturbing trend in decision-making processes in the outsourcing community. Here are the details, along with the best-practices suggestions.

Managing Conflict In Outsourcing: The Application of Real-Time Dispute Resolution in IT Outsourcing Engagements: In the IT world, change is a constant. Change, however, can cause friction in a long-term IT outsourcing arrangement. Attorneys Matthew Furton and Paul Bent describe a mechanism to deal with disputes early on. Part one of two.

ASP Package
Like Mark Twain said, the rumors of their demise have been greatly exaggerated. ASPs are surviving and thriving, especially in the customer relationship management (CRM) world. The following two stories chart their progress.

Aberdeen Group: Outsourcing CRM to ASPs to Overtake Licensed Software by 2006: Aberdeen reports ASPs specializing in CRM will enjoy a growth rate of 84 percent in the next 36 months. The preferred way to outsource is now hosted applications.

CRM Outsourcer Is Just the Ticket For CARFAX: How do you handle 12,000 Web queries a month? Used car company CARFAX found an ASP put the solution in high gear, including a 50 percent reduction in service-related emails.

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