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What's
In a Name?: Is BPO a new frontier? Peter Bendor-Samuel outlines
the evolution of this market segment.
Thinking
Outside the Box: Associate Hospital Director Michael A. Boyle
describes the joint venture that provides facilities management services
for William Beaumont Hospital.
BPO: A
Change in Philosophy: EDS' John Harris explains the marketplace
attitude changes that have, in part, fueled the growth of BPO.
The Many
Flavors of BPO: Dataquest analyst Allie Young takes a look
at the BPO landscape - the services, the market players, the relationship
structures.
The Coming
Wave: ERP Meets Business Process Outsourcing: PricewaterhouseCoopers'
Dennis Highlander shares his perspective on the role of ERP solutions
in BPO.
Negotiating
Effective BPO Contracts: Attorney Bill Deckelman offers insights
into the critical role of contracts in BPO relationships.
Bridging
the Gap in Customer Support: Greg Oxton addresses the support
challenges in a 'plug and play' environment and the role the Customer
Support Consortium is playing in the solution.
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