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Outsourcing Journal October 1998

 


What's In a Name?: Is BPO a new frontier? Peter Bendor-Samuel outlines the evolution of this market segment.


Thinking Outside the Box: Associate Hospital Director Michael A. Boyle describes the joint venture that provides facilities management services for William Beaumont Hospital.


BPO: A Change in Philosophy: EDS' John Harris explains the marketplace attitude changes that have, in part, fueled the growth of BPO.


The Many Flavors of BPO: Dataquest analyst Allie Young takes a look at the BPO landscape - the services, the market players, the relationship structures.


The Coming Wave: ERP Meets Business Process Outsourcing: PricewaterhouseCoopers' Dennis Highlander shares his perspective on the role of ERP solutions in BPO.


Negotiating Effective BPO Contracts: Attorney Bill Deckelman offers insights into the critical role of contracts in BPO relationships.


Bridging the Gap in Customer Support: Greg Oxton addresses the support challenges in a 'plug and play' environment and the role the Customer Support Consortium is playing in the solution.

 

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