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How the Right Health Information Technology Solution Can Pump New Life Into State Healthcare Programs
- November 2009
A New Approach to Business Intelligence & Analytics
- November 2009
Avoiding the Dark Side of Help Desk Outsourcing: 11 Mistakes Buyers Make in Planning and Negotiating Help Desk Outsourcing Initiatives
- November 2009
How to Make Indirect Procurement Outsourcing Work Effectively
- November 2009
Supply Chain Optimization for Generating Cash
Infosys partners with Philips in the journey to transform their Shared Service Centers (SSCs)
Helping CIOs Drive Business Growth
A New Era in IT: Cloud Computing Takes Center Stage
Solving Multinational Payroll and HR Challenges
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ACADEMIC THOUGHT SPOT - A Wipro Initiative
How Sophisticated Consumers, Globalization, and the Economy are Changing How Companies Compete:
Changes in the global economy and new demands by consumers have radically altered the business landscape, according to M.S. Krishnan. In light of four game-changing trends, he believes companies must focus on the centrality of the individual and on access to resources, not ownership of them, or what he calls N=1 and R=G. Read about how to apply his prescription for success.
LEGAL VOICE
If There’s a Data Security Breach, Who’s Responsible and Who Pays the Fine?:
Data security has become the number one issue in outsourcing contract negotiations, reports John Delaney of Morrison & Foerster. Buyers believe suppliers have superior processes, so they should be responsible for security breaches. But suppliers know no system is immune. Here’s how to handle the conflict.
FOCUS ON the 2009 Outsourcing Excellence Awards Finalist, ICT, Document Management
Supplier Keeps Mailrooms Safe at Verizon Wireless:
Océ Business Services has handled its share of emergencies for Verizon Wireless, including the anthrax scare after 9/11 and the ravages of Hurricane Katrina. And its improved processes have generated savings of $1.5 million rather than the projected $300,000 – exceeding expectations by 500 percent. Read why this relationship succeeds.
FOCUS ON: F&A, Restaurants
F&A Data Management Provider Keeps Brinker International Cookin' by Archiving and Analyzing Its Data:
Brinker International serves more than one million guests in its 1,700 restaurants daily. In 2004, data integration was paper intensive and manual and began to encroach on the Brinker dining experience itself. Outsourcing data management was its recipe for success.
FOCUS ON: UK, Insurance
UK Insurance Company's Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases:
Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.
FOCUS ON: South America, Web Development
Yahoo! Invigorates Its Brand and Reach by Outsourcing to a Brazilian Supplier:
In order to remain competitive, search engine provider Yahoo! needed to expand its presence in Latin American markets, searching for a development partner to create hotsites in days, sometimes hours. A Brazilian supplier not only filled the bill but also provides innovation.
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