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Welcome to our 2006 Forecast Issue!
Outsourcing Center's 2006 Forecast Issue, the most highly read issue of the year, highlights significant happenings of 2005, provides perspectives from industry leaders about key trends in 2006, and outlines what will shape ITO, BPO, and the four most outsourced BPO processes. Live and learn!

Why Outsourcing Is Poised for a Sea Change: Outsourcing stands at a new inflection point. Fundamental and seismic changes are altering the structure of the industry. Peter Bendor-Samuel discusses the three events causing this sea change.

The Top 13 Outsourcing Events in 2005 and What They Mean for 2006: Three Indian suppliers joined Tier 1. Suppliers made some critical purchases. Microsoft and SAP embraced outsourcing. And then the hurricanes blew in. Editor Beth Ellyn Rosenthal recounts thirteen events that swept the outsourcing world in 2005.

Insider Views on Trends in Global Sourcing: Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!

What's Next? Top ITO Trends for 2006: A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multi-sourcing. Read what the experts think will happen in 2006.

15 Trends That Will Shake Up BPO in 2006: BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.

Here's what's happening with specific processes:

The Human Resources and Learning Forecast for 2006: Next year will buyer demand for HR services outstrip supply? How will baby boomers affect HR and learning outsourcing? Here are our predictions.

The 2006 Finance and Accounting Forecast: We'll see new players in the FAO space next year. There should be more contract signings. Buyers will move up the F&A mountain, adding more processes to the mix. Here's our scan of the landscape.

The Customer Relationship Management Forecast for 2006: Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here's what's happening in CRM outsourcing.

The Procurement Outsourcing Forecast for 2006: 2006 will experience an up tick in the number of deals. Here's why.

Mitigating Outsourcing's Biggest Risks for 2006: Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.

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