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Everest Voice
The Art of Governance: Companies take great care in selecting their suppliers. But after they outsource, many don't devote any more time or effort to the original business challenge because they believe it's now the outsourcer's challenge. Mike Atwood believes this is a major mistake. Read why.
FOCUS ON: CRM
When Outsourcing CRM, Total Business Value Eclipses Labor Arbitrage: In the past, cost was the overriding consideration when companies outsourced their call centers. Work went offshore because few American suppliers could compete with the offshore providers. Today companies have discovered cultural compatibility between buyer and provider is just as important as the savings. Here's what they learned.
FOCUS ON: Outsourcing Failures Series Part 5
Going for the Gold: What it Takes to Really Win in Outsourcing: Concluding our five-part series on what causes outsourcing arrangements to fail, we look at the picture from the opposite corner--the keys to success--with advice from 68 buyers and providers that achieved even more value outcomes and higher ROI than they anticipated at the outset.
FOCUS ON: Government Outsourcing
Governments Join Private Sector in HRO Adoption: A new study by the Conference Board and Accenture HR Services discovered four forces came together in 2004 to encourage governments to outsource HR. Here's what's happening.
FOCUS ON: Offshore Outsourcing
Harnessing the Full Power of Offshore Outsourcing: What Range of Cost Savings Should a Company Expect?: The big lure of offshore is the cost savings it generates. How do you determine the real cost savings possible? Three Everest experts help you do the math.
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