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Outsourcing Journal November 1998

 


Focusing on 'What,' not 'How': Peter Bendor-Samuel explains the importance of asking the right questions in structuring an outsourcing relationship.


A Different Perspective: TransAlta's Mark Richards shares the challenges his company has encountered, as well as insights into the problems of other companies.


Maintaining a Clear Focus: EDS' John Harris stresses the importance of having clearly defined objectives and expectations in outsourcing.


The Two Faces of Outsourcing Problems: Analyst Dean Davison describes the two categories into which most outsourcing problems fall.


How BPO Cures High-Tech Headaches: PricewaterhouseCoopers' Jagdish Dalal explores the impact that BPO can have on high-tech companies.


Common Problems In Outsourcing: An Outsourcing Lawyer's Perspective: Attorney Bill Deckelman outlines a few of the pitfalls customers may face in outsourcing deals.


The Elements of Success: Professor Mary C. Lacity reports on research that identifies the common elements among successful outsourcing relationships.

 


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