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Focusing on 'What,' not 'How': Peter Bendor-Samuel explains the importance of asking the right questions in structuring an outsourcing relationship.
A Different Perspective: TransAlta's Mark Richards shares the challenges his company has encountered, as well as insights into the problems of other companies.
Maintaining a Clear Focus: EDS' John Harris stresses the importance of having clearly defined objectives and expectations in outsourcing.
The Two
Faces of Outsourcing Problems: Analyst Dean Davison describes the two categories into which most outsourcing problems fall.
How BPO Cures High-Tech Headaches: PricewaterhouseCoopers' Jagdish Dalal
explores the impact that BPO can have on high-tech companies.
Common Problems In Outsourcing: An Outsourcing Lawyer's Perspective: Attorney Bill Deckelman outlines a few of the pitfalls customers may face in outsourcing deals.
The Elements of Success: Professor Mary C. Lacity reports on research that identifies the common elements among successful outsourcing relationships.
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