HOME | ABOUT US | CONSULTING | RESEARCH INSTITUTE | JOURNAL | EUROPE | PAPERS | SUPPLIERS | FOCUS AREAS | EVENTS | NEWS | CONTACT US

Outsourcing Journal November 1997

 


Raising the Bar: Peter Bendor-Samuel discusses the evolution of outsourcing as a strategy to improve the level of service.


Keeping the Personal Touch in Outsourcing: Jim Peiffer, Dresser's computer services manager, walks us through the evolution of a relationship.

In Pursuit of Best Practices: When Halliburton Company merged with Brown and Root, the company ended up with two separate benefits administration groups. Outsourcing was the answer.


SLAs and the Bottom Line: Randy Johnson looks at measurements that can increase the power of SLAs in improving a company's bottom line.


Measuring Value in IT: How should the performance of an information systems division be measured, and how should its value be defined?


Negotiating Effective Service Level Agreements (SLAs): This article is an overview of effective SLAs and some of the challenges in negotiating these agreements.

 


Enter your email to receive Outsourcing Journal and other Outsourcing Center information.

SPONSORS

ADS

Learn the secret of success in doing outsourcing business in Europe

Get a free subscription to Outsourcing Alert

Home | About Us | Consulting | Research Institute | Journal | Europe | Papers | Suppliers | Focus Areas | Events | News | Contact Us