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The Baseline: Quick Reads

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Book Review

Improving Business Performance: Outsourcing Finance & Accounting in the Manufacturing & Consumer Industries

Outsourcing to India: Key Legal and Tax Considerations for U.S. Financial Institutions

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Finance & Accounting
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Offshore
Outsourcing Journal
Supply Chain Management

Ask the Experts

The current media debate on offshore outsourcing drove a large number of visitors to Outsourcing Center during March and April 2004, seeking information about the history of outsourcing itself and why companies choose to outsource (offshore or not).

Our expert on these topics is Peter Bendor-Samuel, recipient of the 2001 Outsourcing World Achievement Award (recognizing his impact on outsourcing, demonstrating innovation, and establishing standards on which others can build). In his groundbreaking book (now in its second printing), Turning Lead Into Gold: The Demystification of Outsourcing, he shares the following information our visitors were seeking in March and April:

• Where and how outsourcing began, founder of outsourcing, why did it start? (pages 51-61)
• Motives for outsourcing (page 37; 64-83)
• What to outsource/how to evaluate what functions to outsource (pages 38-49)
• What is the difference between cost and price; hidden costs (pages 95-96; 147-179)
• Cost of changing suppliers (page 34)
• Service Level Agreements (SLAs), performance metrics, penalties (pages 121-145)
• Why is outsourcing long term? (pages 32-36)
• Contracts (pages 98-109; 212-220)
• Pros and cons of benchmarking (pages 163-164)
• What does "best-of-breed outsourcing" mean? (pages 198-201; 211)
• What is co-sourcing? (pages 172, 173)
• How can we retain control of our work if we outsource? (pages 29-31)

For more information about the book: Turning Lead Into Gold: The Demystification of Outsourcing.

Peter Bendor-Samuel is founder and CEO of Everest Group and Outsourcing Center.

Publish Date: May 2004

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Copyright © 2004 - Everest Partners, L.P.

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