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Why We Need to Talk About Risk: Dealing with risk at the outset helps create successful outsourcing relationships. Peter Bendor-Samuel discusses one way to frame the discussion.

Why a Silicon Valley Supplier Brought Its Offshore Call Center Home: Here's what went wrong.

Canadian IT Value Proposition Appealing to American Buyers: Canada tops the list of offshore options for American companies outsourcing their IT. That's because price is not the only consideration.

The Impact of Consolidation in Human Resources Outsourcing: What buyers need to know about the wave of consolidation among HR suppliers.

Transforming a Financial Services Firm's Back Office: Back-office inefficiencies were a big problem for this insurance company. Thanks to the supplier's digital imaging process, tasks that once took as long as four days can be done in minutes.

Aprimo's Marketing Success for Cummins Brings the Customer Back for More: It's budget time. Do you know where your marketing dollars went? Outsourcing helped global manufacturing firm Cummins know exactly how it spent its money.

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