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ITO Has a New Player: the New HP: HP just inked four mega deals in one week. The ITO marketplace has a new player. Here's why Peter Bendor-Samuel thinks this is really good news for buyers.

'We, Inc.' or Side Show?: Why You Need an Intimate Communication Strategy In Your Outsourcing Relationship: Outsourcing's outcomes reflect both parties' commitment and shared visions. Those are are enabled by a personalized communication approach that extends well beyond the executive level and beyond the contract.

IDC Report Finds 95 Percent of Canadian Executives Outsource For Business Change: An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.

How Offshore Providers Ensure Data Security: Buyers wonder how offshore service providers keep their data safe. OPI uses armed guards and a no-pencil policy, among other things, to protect U.S. data in India.

'Beat the Hell Outta the Supplier' Negotiation Styles: Can You Teach Old Outsourcing Lawyers New Tricks?: Attorney George Atis believes contract negotiation styles should change. His vision of a more collaborative style can cut months from the negotiations and provide more harmony after the lawyers go home.

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