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Build Relationships Around Service Provider Strengths: One of the best ways to create an enduring outsourcing partnership is to build the relationship around the service provider's strengths. Peter Bendor-Samuel talks about how to find the right provider.

Shaping the Future of Communications: We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communications technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.

Lockheed Martin Hits Home Run: The U.S. Chamber of Commerce was ready to part ways with its service provider. Lockheed Martin was able to take over the hardware and software from its predecessor in less than six weeks. Lockheed's willingness to partner made this relationship work.

Doctors Make House Calls Through Outsourcing: Getting access to medical records any time, any place can become a matter of life or death for doctors. A Michigan hospital finds the Rx is to outsource its Virtual Private Network.

Financial Institution Outsourcing: Managing the Risks: In the Bible, Cain insisted he was not responsible for his brother's actions. That's not true if you are a financial institution. Banks, savings and loans and credit unions are still responsible for the actions of their service providers. Two attorneys at Baker and McKenzie tell financial institutions how to protect their interests when they outsource.

General Motors Drives e-Vehicle: When GM realized it wasn't making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.

Rutherfoord has a MindSHIFT: An insurance brokerage was expanding rapidly. But doing IT the old way hindered that growth. Revamping the infrastructure in-house would have cost more than the agency's annual revenues. Outsourcing IT turned out to the best policy.

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