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What Happened to Leapsource?: Poor decisions and just plain bad luck cost $65 million.

Exult and PricewaterhouseCoopers: Two BPO Vendors Who Are Doing Things Right

Maximizing the Benefits of Economies of Scale: Outsourcing is the only way many buyers can take advantage of this business benefit.

Outsourcing: Buyers Get the Best Talent Show: A fast track career path and posts around the world lure the stars to outsourcing providers.

Real Estate Outsourcing Focuses on Transactions, Not the Transaction: An Interview With Deborah Kops: Real estate outsourcing focuses on transactions, not the transaction.

Risky Business: Negotiating the Minefield of Liability: Governments looking to outsource should make risk a high priority in contract negotiations.

Managing the Liability Bogeyman: CH2M Hill Takes the Bite out of Risk Management: To be a consistent player in the arena of government outsourcing, companies must exhibit good risk management.

Good Will Taxing: The City of New Haven Collects Back Taxes With a Smile: City of New Haven and JER Revenue Services prove delinquent tax collection can be effective without being abusive.

Five Tips for Vendors: How To Win the Beauty Contest: Price is still primary. But being a bully rarely helps.

Deciding What to Outsource: Careful Choices and an Advocate Increase Chances of Success: Find an internal champion who believes in the cause.

An ASP Plays Doctor with Database Health: dbDoctor Reengineers Monitoring Process

Prepared to Answer: Ziptone Provides “Best of Breed” ASP and CRM Solutions: As the ASP/eCRM market continues to mature, Ziptone, a provider of customer support solutions for eBusiness, appears strategically positioned for the long haul.

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