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Improving Quality in Business Process Outsourcing
Strategic levers to optimize your hr processes
Managing Quality In Customer-Driven Organizations
Electronic Health Records and Health Information Exchange: The Rx for an Ailing Healthcare System
Hire, better, faster.
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EDITOR'S CORNER
Changing Your Business Model May Be the Key to Economic Survival Today: A Conversation with Eric Rea, president, se2: Eric Rea, president of se2, believes outsourcing may be one of the best ways for insurance companies to survive the current difficult times. He sees them as a call to action to make the necessary changes to an outmoded business model. se2 even has an innovative way to finance the transition.
WIPRO VOICE
How the Evolution of Remote Infrastructure Management Led to Solutions to Today's Challenges: Remote infrastructure management outsourcing has evolved to meet buyers’ needs, planting the seeds for innovative solutions to today’s tricky IT challenges. Ramachandran Srinivasan, member of the Wipro Council for Industry Research, explains the next phase of evolution looking beyond IT infrastructure management. For more information on the Research Council, visit www.wipro.com/industryresearch or email industry.research@wipro.com.
FOCUS ON: Contract Renewal, Expanding Scope of Services
Study Reveals Drivers in Decisions to Add Scope and/or Extend Contract Term: Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers for adding scope. The study also identified a key factor in enabling the scope-expansion decision.
FOCUS ON: Recruiting, Aviation
RPO Provider helps Delta Airlines Navigate Stormy Skies to a Safe Landing: Even though Delta outsourced its HR, it kept recruiting in house. But when it merged with Northwest, it turned to PeopleScout, an RPO, to recruit hard-to-find talent like flight attendants with foreign languages skills and good customer service people.
FOCUS ON: Learning
Ernst & Young Uses Avatars to Test the Use of Virtual Worlds as a Way to Enhance Training for New Auditors: New members of an auditing team faced their first audit: testing the accuracy of year-end physical inventory counts at a cookie manufacturer. They made their way around raw cookie dough and chocolate chips stacked on large shelves 60 feet in the air. But the factory was in Second Life, a virtual world Web site; it is part of a new learning offering from ACS.
FOCUS ON: Learning, HR, Employee Development, Performance Management
Tough Economic Times Ratchet Up Need for Investing in Employee and Leadership Development Services: Learn why employee and leadership development programs are a top priority at successful companies – especially in tough economic times – the difficult questions CEOs and business owners must consider surrounding performance management, and the role an HR organization must play in ensuring that learning and development initiatives connect with the success of the business.
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