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EVEREST VOICE
Yes You Can Predict the Future of BPO: Everest's Predictive Model: Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in the markets with the worst economies.
FOCUS ON: Healthcare
Outsourcer Shoulders the Security Burden for Hospital Network: Network vulnerabilities are increasing and also becoming more difficult to deal with. Is your organization at risk? How does putting a solution in place differ if you already have some security measures and devices or if you have none? Here's what a major medical center experienced and why it opted for an outsourced security solution.
FOCUS ON: Offshore
When Outsourcing Back Office, It's All in the Family for Penske Truck Leasing: Sound familiar? Penske's customer service operations were in four US cities. They were expensive and didn't offer consistent service levels. What's the best way to consolidate cost effectively? Outsource the back office to India.
The HR Issue
FOCUS ON: HR Trends
Learnings from the 2007 Outsourcing Excellence Awards' HR Relationships: A study of the HR outsourcing relationships nominated for the 2007 Outsourcing Excellence Awards reveals some significant findings in supplier-selection criteria and keys to success. We share the data with you in this article.
FOCUS ON: HR Relationships
All-Encompassing SMB HR Outsourcing Engagement a Success Since '92: Socket, a telecom company, has had the same outsourcing provider for 15 years. Read how this remarkable relationship has matured over time to benefit both partners.
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