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EVEREST VOICE
The Big HRO Deal Is Back. Thankfully, It Has Grown Up: The DuPont/Convergys transaction launched the second generation of big HRO deals. Marc Pramuk explains why this is happening, what's different from round one, and what it means to you.
Editor's Corner
Q&A with Zach Lonstein, Infocrossing CEO: The Beauty of a Business with Recurring Revenue: Infocrossing is an IT supplier on the move. Editor Beth Ellyn Rosenthal finds out the lessons an outsourcing pioneer has learned over the past 30 years. Zach Lonstein shares his wisdom and his predictions.
FOCUS ON: Email Marketing
Taking the Sting Out of Nondeliverable Email Addresses: One-third of the email addresses to which a company sends marketing communications will bounce back as undeliverable over the course of a year. This is a huge problem for companies trying to stay in touch and increase revenue through email marketing. But outsourcing comes to the rescue in reconnecting with those people on a very affordable basis.
FOCUS ON: Manufacturing
Offshored Manufacturing Brings Inevitable Supply Chain Logistics Changes: When a company decides to send its manufacturing offshore, the greatest shock often surrounds the timely delivery of goods to its customers. Learn how to avoid unpleasant surprises to your supply chain when offshoring. (The secret is preparing for inefficiencies.)
FOCUS ON: Finance and Accounting
No Need to Change Systems When Outsourcing F&A Processes: What happens to your F&A system when you outsource? Only eight percent have transferred ownership of systems to suppliers. Is this a good idea? Paul Nowacki and Sonal Singla discuss the pros and cons.
The HRO Issue
FOCUS ON: The Future
Phil Fersht's Predictions for 2006: NelsonHall analyst Phil Fersht believes 2006 will be the year that has competitive bite. Here are his six cogent predictions about what will happen to HRO this year.
FOCUS ON: Governance/HRO World
CIBC: How To Put Together A Successful Governance Program: Historically, 50 percent of ITO deals failed. Hugh McDonald was determined that his bank's deal with EDS would not be in that category. So he created a governance model, which includes a lifecycle matrix, to guarantee outsourcing success. It worked! Here's why.
FOCUS ON: Buyers/ HRO World
HRO Buyers Advisory Board Members See Change in Future Outsourcing Engagements: Two members of the HRO Buyers Advisory Board discuss the process from a buyer's perspective. Learn how to deal with a supplier that doesn't deliver and what to look for in an HRO transaction besides cost savings.
FOCUS ON: Small-to-Medium Businesses
Second HR Outsourcing Venture is a Charm for SMB, Producing 85 Percent Savings: A 400-person manufacturing concern outsourced its employee evaluations; the effort failed. But the company needed to capture the benefits of HRO. The second time it found a supplier who delivered more than it promised.
FOCUS ON: Employee Retention
Intensifying Competition for Talent Causes Employers to Turn to Outsourcing for Benefits Programs: A recent study found a correlation between job and benefits satisfaction and employee loyalty/retention. But benefits programs are growing more costly and becoming increasingly difficult to administer. Here's how outsourcing helps.
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