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EVEREST VOICE
Key Offshoring Trends for 2005: Atul Khosla remains positive about India's predominance despite new challenges like the growing appreciation of the rupee against the dollar and increasing labor costs that threaten India's cost advantage.
FOCUS ON: Offshore Costs
Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings: How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.
FOCUS ON: CRM Offshore Strategies
Nearshore? Farshore? Which Shore for CRM?: CRM companies used to make their offshore decisions solely on cost. Today there's a new metric: can the suppliers please picky American customers? Read why Canadian companies are doing a good job.
FOCUS ON: India
Why Indian Suppliers Are Moving to Tier 2 Cities: Labor pools and infrastructure in India's outsourcing hubs are under increasing pressure, causing suppliers to look at Tier Two cities. They have the talent pool and fewer infrastructural challenges, two benefits that could sway supplier sourcing strategies in the future.
FOCUS ON: Belarus
Belarus Attempts to Become the Eastern European Bangalore: Inspired by Indian success, other countries are attempting to find their own niches in IT outsourcing. This story on Belarus is the second in a series on offshore locations other than India.
FOCUS ON: Voice Over Internet Protocol
VoIP Solves Technology, Labor Challenges for Growing US Call Center: VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9's ASP solution sounds good to customers. Third in a series about this new technology.
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