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Outsourcing's Cost Savings Magic: Cost is still the driving force behind outsourcing.

Driving GM's Outsourcing: If you want an outsourcing agreement to be beneficial for both sides, you have to start with a good contract.

Keeping a Transition on Track: The people in Pittsburgh, Pennsylvania look to the Port Authority of Allegheny County to get from here to there.

Calling For Network Solutions: How to make major infrastructure changes to compete in today's connected world.

Lowering the Cost of People: It is becoming clear that what is going to separate successful companies from unsuccessful ones in the evolving e-commerce world will be people.

Problematic Areas of Cost: How the cost of outsourcing transactions can be reduced.

Saving Money at the Contract Stage: Reducing the costs of an outsourcing transaction becomes an increasingly important component of the contract process.

Playing the Referee: How to renegotiate outsourcing contracts

Renegotiating an Outsourcing Contract: It's rare for a customer to have the opportunity to renegotiate an outsourcing contract.

Standardization: Paving the Way for E-commerce: BPO's cost benefits are the factor that typically turns heads.

Insuring Success: Take the pain out of dealing with insurance companies by putting benefits administration on-line.

Project 10X: How can companies get a 10 percent improvement in purchasing supply costs in the next 10 years?

Outsourcing Takes Off in the Air Force: The U.S. Armed Services currently are miles ahead of the rest of the federal government in outsourcing.

Quarterly Employees at the IRS: How to use talent only on an as needed basis.

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