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The Long
and Short of it All: Peter Bendor-Samuel discusses the advantages
of establishing long-term contracts with shorter-term service agreements.
No Seams:
Stephen Fordham of Convergys Corporation describes how to create a seamless
relationship between a company and its human resource provider.
The "Marriage"
of DuPont and CSC: Frank Conway of Dupont explains the evolution
of a $4 billion transaction.
Communication:
Cornerstone for Building Flexibility: Kepler Knott of G2R discusses
why communication is the key to managing and retaining a flexible service-level
agreement.
The
Dynamics of Outsourcing in Australia: Reforming the escalating
outsourcing industry in Australia.
Flexibility
in Service Contracts: How to Build It and Keep It: Attorney
William B. Bierce talks about constructing a successful and flexible service
agreement.
Unlocking Shareholder
Value From Real Estate: Deborah Kops of PricewaterhouseCoopers
tells how multinationals are turning to real estate outsourcing.
Global
Software Teams Take Flight: Professor Erran Carmel of American
University explains why software organizations are outsourcing over international
lines.
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