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ACADEMIC THOUGHT SPOT - A Wipro Initiative
How to Manage and Mitigate Offshore Risks: What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.
EVEREST VOICE
Why It's Time to Look at the Inflation Clause in Your Outsourcing Contract: When did you last read the inflation clause in your outsourcing contract? If the answer is anything other than yesterday, read it again. Paul Nowacki explains there are clear winners and losers in a time of deflation.
WIPRO VOICE
How Changes in the Market Changed the Face of Outsourcing: LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here’s what buyers and suppliers need to know in today's brave new ITO world.
FOCUS ON: ITO, Change Management
How to Engineer Successful Change Management in ITO: A Lesson from ITSM: Why is IT change management so difficult? Martin Erb answers the question and provides insight into making change easier in ITO.
FOCUS ON: ITO, Offshoring, India, China, and Retail
How Sending Work to India and China Helped a Company Meet Customer Requests Quickly: USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent.
FOCUS ON: Telecom Management, Consumer Goods
Telecom Expense Management Provider Helps Johnson & Johnson Manage Global Communications: An internal audit revealed Johnson & Johnson needed better telecom management. It outsourced North America first, then took the learnings global. Here is its story.
FOCUS ON: Offshoring, the Philippines, SMBs, Internet Marketing
An SMB Outsources to Not Go Out of Business: It Thrives Thanks to Outsourcing in the Philippines: Low margins and the economy put a U.S. marketing company on the ropes. It had two options: go out of business or outsource. Sending the work to the Philippines has helped it survive and thrive.
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