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EVEREST VOICE
Increasing Regulatory Requirements Create a Stronger Case for F&A Outsourcing: Regulatory requirements are a way of life for CFOs. Paul Nowacki and Sonal Singla argue the primary challenge for CFOs today is NOT in meeting the current laws but rather in developing the agility required to efficiently respond to future requirements. Outsourcing is a good way to gain that agility.
FOCUS ON: HR
How to Outsource Everything in HR: Danka has an HR solution others may want to copy: It outsourced its entire HR function to Gevity. Here's how it works.
FOCUS ON: IT Security
Booz Allen Hamilton Study: Data Security Is Becoming a Distinguishing Factor When Selecting a Supplier: The firm wanted to know how senior IT executives dealt with the security risks involved in outsourcing. The result is a new report, "Outsourcing Security: Concerns Growing." Suppliers, here's what matters to IT buyers.
FOCUS ON OFFSHORE: Romania
The Romanian IT Outsourcing Industry: A Stable Stable of Freelancers for the Online Marketplaces: Small-to-medium businesses in the US are turning to IT experts in Romania. Cost is not the only consideration. They say Romanians are "harder working and more reliable with deadlines." In addition, they "didn't pester them with requests for payment before the job was completed."
FOCUS ON: Expert Views
Full Service Outsourcing: Outsourcing three or more processes in a single transaction is the fastest growing segment of BPO, according to Michel Janssen and the Everest Research Institute. Janssen and colleagues Joe Fernandes and Kara Wyatt discuss key considerations for buyers trying to decide whether to source individual functions together or separately.
Travel and Hospitality Outsourcing
FOCUS ON: IT
Offshoring Helps Travel Outsourcer Develop Better Consumer Services and Remain Competitive: Almost every industry has to deal with the issue of legacy software. Do you keep it or replace it? With many of the legacy programmers retiring, a travel IT company looked offshore to fill the gaps.
FOCUS ON: Call Centers
Solution Delivers High-Quality Customer Experience with Travel Agents: Call centers can impact a travel agency's market share because of the large number of customer interactions. Yet a March study of North American consumers sounded an alarm for call centers that don't have the requisite technology to ensure satisfactory customer experiences. Here's how two travel-related businesses solved that technology problem.
FOCUS ON: Small and Medium Businesses
Outsourcing Enables Traveling in All Directions: In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of their in-house resources.
FOCUS ON: Travel Management
Outsourced Travel Management: Value-Added Services Becoming Key Differentiator: With competition intensifying, outsourced travel management providers are analyzing spend and integrating their tools with their buyers' back end systems to stand out from the pack, which now includes traditional procurement service providers.
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