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Six Industry Trends from the Outsourcing Excellence Awards: The Outsourcing Center interviewed every applicant. Peter Bendor-Samuel noted six trends that describe outsourcing today.
Partners Share Commitment to Buyer's Strategic Imperative
One of Johnson & Johnson's strategic imperatives is Process Excellence and it found a partner, Hewitt Associates, to work together reach that strategic imperative through joint process improvement projects.
Creating a Win-Win Culture
QinetiQ identified the need for a single source solution to reduce IT costs and improve customer service. Accenture convinced senior managers and executives it could deliver QinetiQ's requirements, and it did. First year savings exceeded expectations and the partners anticipate the cost savings to be maintained in year two.
A New Business Model Strengthens Competitive Position
Facing the need to invest heavily in technology upgrades to remain competitive in full service global trade documentary processing or get out of the business entirely, Key Bank chose instead to outsource to ABN AMRO.
Leveraged Procurement
Fairmont Hotels joined with four other hospitality companies to create Avenda, a purchasing consortium to pool purchasing power over a broad range of procurement services.
Outsourcing To Ensure Service Excellence
Westpac conducted an analysis that confirmed that most services did not constitute core capability and that long-term capital investment was required. Comparing the cost of outsourcing versus keeping services in-house proved outsourcing was the most strategic solution.
Transformational Outsourcing For Competitive Advantage
In a first of its kind in India, Bank of India outsourced everything from applications, data center, disaster recovery and IT infrastructure management to the help desk for employees to Hewlett Packard.
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