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Straight From the Horse’s Mouth: President Bush’s Outsourcing Initiatives: What has the Bush Administration accomplished in outsourcing and privatization thus far ... reinventing government, or just rhetoric?

Government Call Center Achieves Excellence in Customer Service: Improving government performance levels requires commitment of government leaders to seek help from the private sector.

The Dirty Dozen: 12 Outsourcing Mistakes and How to Avoid Them: There are countless mistakes outsourcing partners can mistake. Peter Bendor-Samuel discusses a disastrous dozen.

Buyer Beware: Nine Ways to Protect Your Interests: How buyers can avoid the outsourcing obstacle course.

From Vision to Victory: The Governor of Pennsylvania is the key to the Keystone state's IT outsourcing.

The Whole Kit and Caboodle: The U.S. Treasury now uses seat management.

Can an External Service Provider Really Do This Better Than We Can?

Judicial Middle Ground: Compaq does justice to Justice Canada's help desk.

Can One Size Fit All? MERANT ASaP Revolutionizes the ASP Model:
MERANT achieves great success in the ASP space by going after the hosted development service market.

Revenues Determine Rating ASPs Have Their Own Top 10 List

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