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New Offering Helps Companies Succeed in Leading Their Outsourcing Efforts without Full-time Consulting Assistance
Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing
Suppliers Corner: Augmentum Helps Players Take Advantages of Opportunities in Healthcare IT 2.0
Taking a New Approach to Business Challenges Using Managed Services IT
The fortune at the bottom of the Fortune...
Leveraging Opportunities from an ERP Implementation to Drive Enterprise Transformation.
Refining the business process outsourcing process: the value of talent management
An Assessment on the Future of Captive Shared Services Centers
Recipes for Bundled Finance and Accounting Outsourcing
Billing Strategies for Innovative Business Models: How Boring Old Billing Could Be the Competitive Advantage You Never Knew You Had
Supplier Corner: Helping Companies Buy Better
How to Make Indirect Procurement Outsourcing Work Effectively
Process Improvements Without the Pain
Upgrading Your ERP System is Not Just a Technology Decision
Beyond Labor Arbitrage: Achieving operational excellence through business process outsourcing
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EDITOR'S CORNER: WNS's Anish Nanavaty
From 'Analytic Superheroes' to the 'Democratization of Analytics': Anish Nanavaty leads WNS's Knowledge Services, the company's fastest-growing division, which provides knowledge process outsourcing (KPO) and analytics services. Read how growing up in New York helps him lead a global division and why organizations as diverse as the Boston Red Sox and Harrah's Entertainment need analytics to compete.
EDITOR'S CORNER: Freeborder's Jim Reesing
It’s not India or China. It's India AND China: At Freeborders, the buzz word is CHINDUSSM - the amalgam of the best in China, India, and the United States. Jim Reesing, executive vice president, explains why global businesses need a trio of geographies, not a duo in today’s highly volatile business world.
FOCUS ON: Awards Tips
The Outsourcing Excellence Awards Process: Hints for Applicants: What are the Outsourcing Excellence Awards? Answer: the Oscars of outsourcing. In case you want to get a head start on your application for the 2009 awards, now in their 12th year, here are answers to their most frequently asked questions.
FOCUS ON: RPO
Study Reveals Challenges and a Tight Hiring Market Ahead: How are the unemployment statistics and other challenges in the current U.S. economic downturn impacting companies' efforts to find and capture job candidates? What are the trends regarding retention? What is a crucial component of a corporate recruiting strategy these days? RPO firm Hyrian conducted a study and shares the findings, its corresponding insights, and examples of success in hard-to-fill positions.
Healthcare Outsourcing
FOCUS ON: Providers
Rx for Provider Success: How a Forward-Thinking CIO and CompuCom Took Kings County Hospital’s IT Infrastructure from 10 Years Behind to Leading Edge: When Al Porco became CIO of the Central Brooklyn Family Health Network, the IT department was in need of an overhaul. It didn’t have the tools, infrastructure, or processes to even make a dent. Working with CompuCom, the healthcare facility is now on the cutting edge. This is the story of its metamorphosis.
FOCUS ON: Hospital Competitive Advantage
New Outsourced Solution Secures Loyalty of Hospital Patients, Guests, and Employees: Hospitals are in a highly competitive market, and consumers now expect services that extend beyond quality patient care. Read about the valet and hotel-like concierge services that one outsourcing provider offers and how it benefits patients, their families and friends, hospital employees -- and the hospital itself.
FOCUS ON: Pharmaceutical Sales and IT
Closed-loop Marketing Solution Now Integrates with SaaS Model for Greater Benefits for Pharmaceutical Companies: Pharmaceutical sales reps must now be much more efficient at displaying marketing information and retrieving data relevant to a particular physician because they are allowed less time with physicians. Now there's a cutting-edge closed-loop marketing mobile solution that runs untethered from networks, is available in an SaaS model, and ensures it delivers the content most relevant to a particular physician.
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