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EVEREST VOICE
How 1937 Economic Theory, Which Won a Nobel Prize, Helps Offshore Buyers Today: Ronald Coase won a Nobel Prize in Economics 70 years ago. That paper has value for offshore participants today. His theory explains why buyers that are not using English in their BPO transactions should consider switching and why suppliers that are going to succeed will have to invest in technology, process reengineering, and quality control.
EDITOR'S CORNER
Predicting BPO's Future with Oracle's Tibor Beles: Tibor Beles, VP Sales, Global BPO, heads Oracle’s BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical to outsourcing transactions.
FOCUS ON: EU
Outsourcing Facilitates Airline's Cash Flow for Staying Competitive: Investing in innovation is critical to business success, especially in highly competitive industries such as the airline industry, which was hit hard with cost constraints after the September 11, 2001 terrorist attacks. Yet, British Midland Airways has been innovating and achieved many "firsts" in service quality. Outsourcing the highly specialized area of revenue accounting had a major impact on cash flow.
FOCUS ON: Print Services
The Impact of Collaboration in BPO for Print Services: Managing the North American marketing-related print collateral needs of Unilever's 400 brands in more than 100 countries is an enormous task. Outsourcing printing needs is not the same as outsourcing procurement, especially where it may impact creativity in marketing. Unilever turned to a managed-services provider with a collaborative approach. The results have been stellar.
Healthcare Outsourcing
FOCUS ON: IT
A Hospital's Remedy for Enhancing Healthcare Excellence: Jefferson Regional Medical Center only a few years ago was in the red and in danger of losing its independence by having to merge with another health system just to survive. Today it is recognized nationwide for its excellence in delivering outstanding patient care while reducing the cost of healthcare. Here's a roadmap of how it accomplished the turnaround.
FOCUS ON: Medicare
Infocrossing's Contract with CMS Helps Medicare Advantage and Medicare Part D Plans with Enrolling Members and Reconciling Payments from CMS: Healthcare plans serving the Medicare market have two important challenges: successfully enrolling their members and making sure their reimbursements are accurate. Currently Infocrossing is the only supplier that has a contract with the Centers for Medicare and Medicaid Services (CMS), which allows it to handle both of those challenges.
FOCUS ON: Onshore
How One Outsourcer Uses Another to Keep Its Work Onshore: Offshore claims processing has traditionally been cheaper than in the United States for obvious reasons–the price of keying in data overseas is a fraction of what it is here. Antares Management Solutions, a third-party claims administrator, was considering going overseas when it discovered a better solution from GTESS.
FOCUS ON: HR
RPO Supplier Helps BloodCenter of Wisconsin Find Hard-to-Find Talent Faster, Cheaper: The applicant pool at BloodCenter of Wisconsin was too small and the quality of candidates was poor. Additionally, it took too long to fill a position—up to 100 days when it should have taken just 45. Outsourcing solved its recruitment problems and cut costs—an RPO reduced the cost per hire 57 percent.
FOCUS ON: Consumer-Directed Healthcare
An Outsourcing Solution for Consumer-Directed Healthcare that Payors Cannot Afford to Ignore: Consumer-directed healthcare (CDH) is causing payors to determine how to meet the challenge of adjusting existing technology so it services individual clients, not just groups. Payors have four choices. One of those, a CDH defined-care platform in an outsourced model is finding great success in the marketplace. Here's why.
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