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EVEREST VOICE
Is Offshoring Demand Sustainable?: How much demand can the Indian providers handle? Will emerging supply-side constraints hinder their enviable growth? Sheetal Bahl of the Everest Research Institute studied the issue and has some answers.
FOCUS ON: HRO
New Hewitt Study Finds Companies Plan To Expand HRO Scope Based on Current Successes:
A new Hewitt study captures the current state of the HRO market. Here's everything you wanted to know but didn't know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in last.
FOCUS ON: IT
(i)Structure Refines IT Strategy for Sunoco Using the 'Umbrella Strategy': When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes outsourcing has brought to the refiner.
FOCUS ON: CRM
How Outsourcing Helped A Hotel Company Create A Loyalty Program: In the hospitality industry, a small number of travelers contribute a large portion of the revenue. Leading Hotels of the World, a marketing company for luxe hoteliers, used an ASP solution to create its loyalty program. In the process, supplier Quaero helped Leading Hotels improve its guests' experiences.
Real Estate Outsourcing
FOCUS ON: Offshoring
How Offshoring Is Affecting US Real Estate Leased to Call Center Suppliers: The American press has dissected how the offshoring trend is affecting US employment. A new study by Jones Lang LaSalle shines a spotlight on how the trend is affecting US real estate absorption. It discovered US call center absorption is shrinking. The study shows where the rents are going.
FOCUS ON: Trends
Full Service BPO Takes a Leasehold in Commercial Real Estate: After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able to open stores in 30 percent less time.
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