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The Importance of Picking The Right Partner: In IT deals, many buyers think price is the determining factor. But if you're dealing with a high-quality service provider, it's the people and the cultural fit that really make the difference. Rob Damm, Everest consultant, explores this critical key to successful outsourcing in this article.

The Irony of Customer Contact Center Outsourcing: New Rationale for Onshore/Offshore Decisions: Recent political instabilities in many of the world's regions have been thrust into debates as to the wisdom of offshore outsourcing strategies. Now there's a "made in America" outsourcing solution that offers viable alternatives to mitigate that risk.

Prestigious Brand Building: Leading companies are increasingly using global concierge services and other "wow" features of a specialty outsourcing service provider to build their brands and offer unique capabilities to their end customers in specific markets. It's outsourcing at its best -- affordable, effective access to highly valuable resources, expertise and flexibility that can't be achieved internally.

Implementing/Transitioning into Outsourcing: Advice for Starting an Outsourcing Relationship: The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it's difficult to recover. Why? Find out in this second in a three-part series on outsourcing relationships.

Outsourcing Eliminates ERP Headaches: Electroglas was using 20-year old IT solutions. Enterprise-wide software like SAP was the solution to upgrade. An ASP with a deep commitment to SAP made the transition seamless.

Emerging Trends in Outsourcing: A Legal Perspective: Outsourcing is changing. Now agreements cover more than one country and may include processes that deal with a company's lifeblood, its customers. Attornies at Baker & McKenzie explain the legal ramifications of these changes.

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