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Restructuring:
Outsourcing's Version of Death and Taxes: Peter Bendor-Samuel,
president of Everest Software and publisher of InfoServer, offers some
advice for moving through a restructure.

Man With
a Mission : How to turn around a relationship that was on the
skids.

The Expectation
of Renegotiation Renegotiation has become a fact of life in
long-term relationships, but most relationships can be salvaged.

The Little
Things That Count: An outsourcing relationship, like a marriage,
usually falls apart over little problems that have gone unchecked, rather
than big ones.

Successful
BPO Contract Renegotiation: BPO outsourcing agreements should
reflect the fact that practices and technology are likely to evolve.

The Many
Sides of a Re-Do: Attorney Bill Deckelman explains why re-dos
don't fit into a one-size-fits-all category.

Lateral
Leadership For Organizations That Are Outsourcing: Here we
publish academic papers that provide a glimpse into outsourcing research
and studies taking place at colleges and universities around the world.
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