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Customer Management Outsourcing: a total system approach.

Managing Talent at the Speed of Business

Business Process Utility: Accelerating Change Through Standardization

The Right Offshore Location May be Closer than You Think

Seven IT Strategies to Help Survive the Downturn

Application Outsourcing: Leveraging Its Intrinsic Benefits

The Software Testing Edge: Innovative New Tool Suite Enhances Productivity

Key Issues in Enabling Transformation in Mortgage Banking

Are you diluting the value of your outsourced recruitment process? Strategies for delivering on the promise of RPO.

Paving the Way for the Millennials: Energy and Utilities Workplace Metamorphosis

Driving Cost Out of the Learning Organization: Assessing the Enterprise Learning Function

Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models

EDITOR'S CORNER
Sudip Banerjee, Larsen & Toubro Infotech Ltd: Sudip Banerjee is the CEO of L&T Infotech, which NASSCOM rated as one of the 10 top software and services exporters. Banerjee was a member of the founding team at Wipro. He reminisces about the early days, explains why he still believes India is the number-one offshore location today, and shares what he learned from the life of India’s past president.

FOCUS ON: 2008 Outsourcing Excellence Awards
Impact of Service Provider Selection Criteria on Transition/Migration Challenges: Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some buyers' strategies cause the opposite of the intended outcome.

FOCUS ON: Indian Suppliers
Why is the Attrition Rate at Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions: Attrition rates at Indian BPOs are an important criterion when determining offshore location. What is the rate in India? Why is it so high? And what can employers do about it? A new HayGroup study of 39,000 Indian jobs answers those questions.

FOCUS ON: Eastern Europe, Software Suppliers
Eastern European Trends in Software Outsourcing Services: Software service providers in Eastern Europe are at a crossroads. Here's a view of the current and future perspectives, advice on selecting a provider, and how to tell if an outsourcing provider is a follower or a leader.

The Manufacturing Outsourcing Issue: What’s new in outsourcing in the manufacturing arena? This issue includes stories on Chinese suppliers and HR challenges. In every case outsourcing manufactured the solution.

FOCUS ON: HRO
Consolidating Health Care with One Provider Nets Chip Manufacturer Millions in Savings: Freescale Semiconductor was the semiconductor chip manufacturing unit of Motorola until it was spun off in 2004.That forced the in-house Health and Wellness team to rethink the way it was offering health care benefits. The manufacturer had to create a compelling offer for existing employees while attracting new employees and retaining those who had worked at Motorola and were used to good benefits. Outsourcing to Hewitt solved the problem.

FOCUS ON: China
Sign Manufacturer Cuts Manufacturing Costs in Half by Outsourcing to China: Creative Mailbox and Sign Design outsourced to a Chinese supplier. But things didn’t work well. Switching suppliers solved the problem. BayShore, the new Chinese supplier, now not only tweaks the manufacturer’s products but has come up with processes that slashed time to market for new products.

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