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BPO: The Year Ahead- A Perspective on Evolving Worldwide Requirements
Connecting the Dots: Linking Enterprise Learning to High Performance
Profit Recovery and Finance & Accounting Outsourcing
Outsourcing and procurement mastery: How procurement masters leverage outsourcing on the path to high performance
Two-in-a-Box Model Creates a Global Services Delivery Edge
2007 US ISV Market Report
Best-of-Breed, Software-on-Demand, and Integrated ERP Suites - What is Best for BPO?
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EVEREST RESEARCH INSTITUTE
Current Market Trends in IT Outsourcing: Findings from the Everest ITO RFI, 2007:
Last quarter the Everest Research Institute conducted a comprehensive survey of major ITO deals. Here are some major findings: traditional IO suppliers are disproportionably focused on large buyers while the evolving RIMO model is showing signs of convergence with the traditional model. And ADM suppliers are leveraging multiple offshore geographies for service delivery.
FOCUS ON: Healthcare and IT
IT Outsourcer Enables Healthcare Provider to Focus on Patient Care: Three smaller providers merged to form PinnacleHealth. What was the Rx for IT? “Our core wasn’t running IT,” says Dr. Roger Longenderfer, CEO. “We needed a partner that could not only build our IT staff and infrastructure but also create a technology roadmap so we could grow strategically.” Outsourcing to Siemens did just that.
FOCUS ON: Travel, Real Estate, and IT
Outsourced IT Platform Attracts Merger Partner for Real Estate/Hospitality Company:
When Private Escapes Destination Clubs started its travel and real estate company, it wanted IT expertise without the IT investment. So it outsourced its Web-based reservation system to Managed Business Solutions. The IT platform was such a stellar success a competitor came calling, attracted by the reservation system. Now the new combined entity is the No. 2 player.
The Manufacturing Outsourcing Issue
FOCUS ON: Call Centers and RPO
Can You Program a Remote? How Veritude Populated Overhead Door's Call Center: Overhead Door Corporation's Genie call center gets 55,000 plaintive calls a month. The manufacturer outsourced its call center operations unsuccessfully to two different U.S. suppliers. So it decided to bring the call center function in-house and hired Veritude to populate it …which it did 30 days early because the incumbent supplier abruptly decided to close its doors. Here’s the story.
FOCUS ON: IT and doing business in China
Centralizing Asset Management Helps Promotional Products Manufacturer Manage Its IT Infrastructure: Like many promotional products manufacturers, The GEM Group has a manufacturing facility in China. The manufacturer was changing its IT desktop infrastructure. Did the computers in Shenzhen have enough memory to work in the new IT environment? Everdream’s application allows GEM to manage the Chinese infrastructure from its Massachusetts headquarters.
FOCUS ON: RPO
RPO Puts Visteon Staffing in the Fast Lane after Ford Spin-Off: How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.
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