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Everest Voice
Predictions for 2005: Captives the Next Big Story in Offshoring: Peter Bendor-Samuel shares his predictions for outsourcing in 2005. The hot news: the growing importance of captives.

The Top 10 Outsourcing Events in 2004 and What They Mean: David Letterman didn't do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS' fallen angel status made the list.

New Outsourcing Risks in 2005 and How to Mitigate Them: As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.

What's New in BPO: BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here's a BPO road map for 2005.

What to Expect This Year in the Leading BPO Processes: Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.

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