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Welcome to our 2004 Forecast Issue! Outsourcing Center's 2004 Forecast Issue, the most highly read issue of the year, highlights significant happenings of 2003 and provides industry leader perspectives for key trends in 2004.

Two Journals Become One! Outsourcing Center is incorporating the BPO Outsourcing Journal into the Outsourcing Journal for 2004. This transition is driven by the blurring of lines between BPO and IT outsourcing, which you will read more about in this issue. We look forward to continuing your education about outsourcing this coming year!

Outsourcing in 2003: How Offshoring Is Changing the Industry: Peter Bendor-Samuel describes the five major trends in outsourcing last year. His take: offshoring is making a big impact.

Offshore Comes of Age in 2003: New Players Enter the Field to Service Buyer's Competitive Needs: Everest's Todd Furniss and Stephen Dunn discuss the explosive growth of the offshore industry, describing the new players and predicting where the work will go this year.

2003 Legal Trends Reflect Move into BPO and Offshore: Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?

The Greening of the BTO Environment: Why Buyers Should Be Concerned About What's Happening with Business Transformational Outsourcing: Business transformation outsourcing is the industry's new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.

Transaction Engines Started Their Motors in 2003; Will Increase RPMs in 2004: Last year buyers learned first hand how transaction engines saved significant sums, improved processes, and yielded strategic business results. Learn why they are such a powerful tool and what business processes may be next.

Utility Computing's Blind Spot: IT spending finally picked up and the utility model of pay-as-needed became firmly established in 2003. The surviving ASPs rose like a phoenix. Buyers focused on cost. They also need to consider the strategic value of IT outsourcing.

Human Resources Outsourcing Goes Global: Exult turned profitable. Suppliers went global. Buyers wanted to outsource the entire process. Transaction engines ruled. Phew! HRO had a busy year.

Cutting Costs Still Critical in Finance and Accounting, But Business Transformation Looms: 2003 was a watershed year for finance and accounting outsourcing. Work went offshore to save money and open new markets. And some buyers outsourced more than just their transaction work. Here's an account of what happened.

The Early Impact of Sarbanes-Oxley Act on Finance and Accounting Outsourcing: A new federal law requiring executives to be responsible for the accuracy of their financial statements went into effect last year. How is it affecting outsourcing decisions? We take a first look.

Can Buyers Live Happily Ever After with a BPO Niche Provider?: Last year the BPO niche provider market was on fire, especially in the small and medium-sized business realm. Consolidation this year will cause some suppliers to disappear but others will do very well sticking to their niche. Read why.

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