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Megadeals! Last year BPO vendors inked six landmark deals.
CGEY - Outsourcing Grows as Economy Slows: Companies returned to outsourcing in 2000. Compaq - From Future Shock to FutureSourcing: Buyers want their outsourcing vendors to introduce innovation and add value CSC - Outsourcing Now Has Ebusiness Component: You can bet ebusiness considerations are part of the contract IBM - IT Vendor as Change Agent: Buyers are interested in transformation. PwC - Big Companies Embrace Multi-Process BPO: The trend to outsource non-core business processes is "irreversible".
Sorting Through the Rubble: Gartner Dataquest Double Digit Growth for BPO: GIGA ASPs Ready for a Consolidation: META Group Chip Off the Old Block: Adrian Moore
Time to Renegotiate: Robert Zahler of Shaw Pittman
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