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ITO: An Industry in Transition: Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore service providers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.

What You Need to Know About IT Outsourcing Trends for 2003: Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.

The Expanding Territory of Offshore Outsourcing: Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a nearshore or farshore provider. Here's what's going on in offshore outsourcing.

European Outsourcing Catching Up with U.S.: BPO Becomes the Big Party in Town: BPO in Europe is seen as a significant growth opportunity that could help outsourcing service providers compensate for any slowdown in the ITO market.

Legal Outsourcing Trends - A Look Ahead: Outsourcing continues to provide significant business opportunities for customers. But it also represents new risks. At the same time, the outsourcing market is continuing to evolve toward the newer terrain of business process outsourcing. Paul Roy of Mayer, Brown, Rowe & Maw discusses how to stay in the deal and out of court.

ASPs Face a Changing Market Evolution, Consolidation Shape 2003 - and Beyond: A young industry -- long accustomed to evolving -- will continue to experience Darwinism. One new wrinkle: buyers are now asking their software vendors to host their own products.

Humorist Art Buchwald's Views on Outsourcing, Globalization and the American Economy: The humorist, who follows businesses like baseball, talks about outsourcing.

The Verticals:

Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions: With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.

Outsourcing to Rid Healthcare's Pain: Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.

Outsourcing To Play Larger Role Among Insurance Companies: The conservative insurance industry finally figured out BPO is the way to go. Shrinking margins made insurers enter this brave new world.

Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing: Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.

Manufacturing the Future: Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.

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