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July 2009 Issue
Table of Contents
WIPRO VOICE
Outsourcing Speeds, Standardizes, and Automates Routine Marketing: Don't fire your ad agency, but do consider outsourcing any marketing function you can reduce to a template. Learn how technology provides real numbers for smarter marketing decisions.
FOCUS ON: Contracts, Communication, Governance, Reasons for Failure
Study Reveals Buyers' Areas of Disappointment in Outsourcing: Buyers often experience situations that fail to fulfill their expectations. These can lead to frustration, costly renegotiations, or even failure. A study of 36 buyers reveals areas of disappointment and how to address them.
ACADEMIC THOUGHT SPOT - A Wipro Initiative
How to Manage an Offshore Relationship During a Recession: Four managerial concerns arise during a recession, which significantly impact the buyer and provider. A Stanford academic shares mitigation techniques.
FOCUS ON: Facilities Management
Facilities Management Outsourcing: How to Build a Winning Global Relationship: Every penny counts. Computer Associates restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.
EVEREST VOICE
How Much BPO Work Should Buyers Outsource and How Much Should They Send Offshore?: Five years ago moving 50 percent of the work offshore required major discussions for executives to approve the move. Today they would ask why send only 50 percent of the outsourced work offshore. Here's how to answer the "how much" question.
FOCUS ON: Healthcare, Print Services
Methodist Healthcare Outsources Printing to Improve Savings and Service: Before outsourcing, the medical center sent printing off site, relinquishing control. Then it outsourced to Xerox Corporation. As a result, there’s more money for better patient care, and the hospital is more competitive.
FOCUS ON: Retail, Manufacturing
Outsourcing Protects Company's Cash Flow through Managed Services Solution: A paint contractor could maximize his credit at a Kelly-Moore store, then purchase more products at another store the same day. The second store wouldn’t know he had exceeded his credit limit because the IT system didn’t synch up in real time … until it outsourced to Tomax.
FOCUS ON: Thought Leadership, Marketing
Thought Leadership Marketing: Creating the Edge for Knowledge-Intensive Firms: In the current hyper-competitive marketplace, it's hard for companies to describe what makes their business different from their competitors. According to Karthik Nagendra, thought leadership marketing is one way. He describes how companies are using this new branding tool.
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 Street Smarts: How Intelligent Transportation Saves Money, Lives and the Environment
- The goal is not only to revitalize a sagging economy, but to counter the national transportation crisis that has been looming in the background. How can this goal be reached? Download the free whitepaper. - July 2009
How Outsourcing Drives Business Process Improvements
- Learn how senior IT executives are accomplishing business process improvement while facing the top challenges of today. - July 2009
Outsourcing your J.D.Edwards Financials to save on bottom line
- This report describes how a relatively small internal department of a conglomerate in Mauritius has equipped itself over the last few years to offer back office services of any organisation using J.D.Edwards ERP system. - July 2009
The search for gold: Helping banks to tap alternative
- The recent credit crisis forced banks to shore up their capital. The Direct Banking Model facilitates customer acquisitions in a new geography while maintaining a lean cost structure. - July 2009
Kofax BPO Use Case
- What is the de facto choice for the BPO provider's next initiative or upgrade of current systems? Global BPO boosts client acquisition and achieves 100% ROI. - July 2009
Building Your Business Case for Best-Practice IT Services Delivery
- When comparing IT service delivery models of in-house, traditional outsourced services, or an on-demand solution, companies often base their decision on a total cost of ownership (TCO) analysis. Smart companies ensure the analysis includes not only the IT ... - July 2009
Analyzing the Total Cost of a Global Service Desk
- Explore the levers and choices surrounding a global service desk and its impact on cost. - June 2009
Ahead of the Curve: The Steps You Need to Take Now
- This report outlines the actions companies need to take now, to be in a strong position to meet workforce and productivity requirements when the economy recovers. - June 2009
A Guide for Conducting a Strategic Audit of your Offshore Captive Center: Five Review Criteria and Four Action Steps to Take Now
- Expectations for software product development captive centers to deliver cost savings, increased output, and innovation have not been realized causing companies to consider strategic alternatives. Read the full paper from Ness Technologies. - June 2009
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