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February Issue
Table of Contents
ACADEMIC THOUGHT SPOT - A Wipro Initiative
How Wipro Translated Toyota's Lean Principles to IT Outsourcing: Lean principles, exemplified by the Toyota Production System (TPS), have become a much-copied methodology in the operations community. But can you translate TPS principles geared to the shop floor to IT outsourcing? Wipro and an academic team headed by Bradley Staats at the University of North Carolina decided to find out. Here’s what they did.
FOCUS ON: Latin America, Application Development, Manufacturing
Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America: Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.
FOCUS ON: Travel, Call Centers
Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service: David Litman, the founder of hotels.com, was itching to get back in the game after selling his company. He changed the business model the second time around, relying on people as well as the Web to book travel deals. Outsourcing to Working Solutions made it possible - and successful.
FOCUS ON: Airlines, Call Center
Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier: Sound familiar: You arrive at the airport and find your flight's been cancelled. Now what? If you fly Southwest, there's less hassle thanks to outsourcing. A proactive customer service communications program presents customers with a range of solutions before they even know there is an issue.
FOCUS ON: Mexico
Shelter Provider Delivers Same Value to U.S. Service Sector as it Does for Manufacturers: ProDivNet wanted to set up shop in Mexico but quickly discovered it didn't have the management infrastructure to set up Mexican operations. The small business outsourced the project to a shelter provider that knew how to establish a presence, manage staff, and maintain a service-based operation south of the border.
FOCUS ON: Logistics
Outsourcing Alleviates Logistical Growing: Success threatened Wellington Technologies. The HP maintenance provider signed a big contract, but the scope of the win was beyond the capabilities of its existing parts delivery system. And the fact that its parts delivery agreement had penalties didn't help. After paying those penalties, the company outsourced to meet its delivery challenges and enhance its capabilities.
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 Noiseless Transition: Infosys enables T-Mobile UK to faster realise the benefits of outsourcing its Finance Directorate Functions (February 2010)
 Reinventing Your Infrastructure with IIMv3 - February 2010
Desktop Virtualization: 5 Steps to Success. - February 2010
Market Pulse Study - Conducted by CIO and Ness (January 2010)
Source to Pay 2.0 - drive best in class S2P performance (January 2010)
The Value of Outsourcing: There's more than one way to create value. (January 2010)
Document Process Management: The Case for an Integrated Lifecycle Approach (January 2010)
Proactive Software Testing Speeds Time to Market (January 2010)
Desktop Virtualization: The Top 5 Reasons CIO's are considering Desktop Virtualization (January 2010)
Top 6 Challenges To Managing Your Multi-Million Dollar Print Spend - And How to Address Them (January 2010)
Sole Sourcing Outsourcing: Ensuring a Successful Outcome (January 2010)
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Outsourcing Center's annual Outsourcing Excellence Awards program studies hundreds of the world's must successful outsourcing relationships. The papers in the Best Practices series present insightful information revealed in the annual study about challenges that outsourcing relationships encounter, along with trends and proven best practices for mitigating such challenges.
Best Practices for Risk Mitigation in Outsourcing Transitions - January 2010
Study Reveals How Buyers Really Determine Success in Outsourcing Arrangements
- December 2009
Winning Moves in Structuring and Modifying SLAs in Outsourcing Relationships
- November 2009
Four Communication Best Practices Often Overlooked in Outsourcing Relationships
- October 2009
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