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March Issue
Table of Contents
WIPRO VOICE
India 3.0: Shaping an Economy Immune to Future Economic Disruptions: India was the outsourcing offshoring pioneer. Where is India today? Karthik Nagendra discusses how India is poised to move to the next level. Its new models make it ready to provide buyers outsourcing success in today’s “new normal.” Ready about India 3.0.
FOCUS ON: Call/contact centers, social media, CRM, globalization, healthcare, OEMs, ecosystems
New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility: Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
ACADEMIC THOUGHT SPOT - A Wipro Initiative
Outsourcing Engineering R&D Is Increasing Globally: Indian service providers are investing in engineering labs where their scientists work on innovations and file for trademarks and patents. Global companies continue to outsource research and development. But these outsourcing relationships are different. Read how to make them successful.
FOCUS ON: Business transformation, hospitality, hotels, contracts, multisourcing, trends
Trends in Outsourced Business Transformation in 2010 Include Hospitality Sector: A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.
FOCUS ON: HR, healthcare benefits administration
Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees: Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.
FOCUS ON: Finance and accounting, accounts payable, 3PL logistics, middle market
Outsourcing Accounts Payable Yields Operational Efficiency and Happy Vendors for G&K Services: G&K Services stored its paper accounts payable at offsite storage facilities. If there was an invoice dispute, it could take several weeks to resolve because of the inefficient paper retrieval process. Then it outsourced. Now authorized personnel can seamlessly retrieve archived documents with a single click.
FOCUS ON: Application development, offshoring, China, e-commerce
In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings: Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.
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 Futureproofing Oracle Environments - March 2010
 The Impact of Technology on Cost in Business Process Outsourcing
- March 2010
Noiseless Transition: Infosys enables T-Mobile UK to faster realise the benefits of outsourcing its Finance Directorate Functions - February 2010
Reinventing Your Infrastructure with IIMv3 - February 2010
Desktop Virtualization: 5 Steps to Success. - February 2010
Market Pulse Study - Conducted by CIO and Ness (January 2010)
Source to Pay 2.0 - drive best in class S2P performance (January 2010)
The Value of Outsourcing: There's more than one way to create value. (January 2010)
Document Process Management: The Case for an Integrated Lifecycle Approach (January 2010)
Proactive Software Testing Speeds Time to Market (January 2010)
Desktop Virtualization: The Top 5 Reasons CIO's are considering Desktop Virtualization (January 2010)
Top 6 Challenges To Managing Your Multi-Million Dollar Print Spend - And How to Address Them (January 2010)
Sole Sourcing Outsourcing: Ensuring a Successful Outcome (January 2010)
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Outsourcing Center's annual Outsourcing Excellence Awards program studies hundreds of the world's must successful outsourcing relationships. The papers in the Best Practices series present insightful information revealed in the annual study about challenges that outsourcing relationships encounter, along with trends and proven best practices for mitigating such challenges.
Best Practices for Risk Mitigation in Outsourcing Transitions - January 2010
Study Reveals How Buyers Really Determine Success in Outsourcing Arrangements
- December 2009
Winning Moves in Structuring and Modifying SLAs in Outsourcing Relationships
- November 2009
Four Communication Best Practices Often Overlooked in Outsourcing Relationships
- October 2009
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