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Strategic levers to optimize your hr processes

Managing Quality In Customer-Driven Organizations

Electronic Health Records and Health Information Exchange: The Rx for an Ailing Healthcare System

Hire, better, faster.

Customer Management Outsourcing: a total system approach.

Managing Talent at the Speed of Business

Business Process Utility: Accelerating Change Through Standardization

The Right Offshore Location May be Closer than You Think

Seven IT Strategies to Help Survive the Downturn

Application Outsourcing: Leveraging Its Intrinsic Benefits

The Software Testing Edge: Innovative New Tool Suite Enhances Productivity

Key Issues in Enabling Transformation in Mortgage Banking

EVEREST VOICE
End-of-Term Strategy: It's Never Too Early to Begin: Many organizations miss out on the opportunities an end-of-contract term offers to improve operational and commercial arrangements. Associate Principal Dharman Shetty explains end-of-term strategies and why every outsourcing buyer needs one.

FOCUS ON: Contract Renewal, Expanding Scope of Services
Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts: Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal deals.

FOCUS ON: CRM
Outsourcer Delivers Premium Marketing Data That Keeps Client Out of the "Do Not Call" Dog House and Lowers Costs: ARO, an outsourcer of marketing back-office services, has to have the most compliant caller information. But it didn’t have the time or money to subscribe to all the available lists or interact with the do-not-call watchdogs, who can assess thousands of dollars in fines. So the outsourcer turned to another outsourcer. The result: better data and the ability to run leaner and meaner.

FOCUS ON: Call Centers, Offshoring
Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing: Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.

Insurance Outsourcing Issue

Insurers today have to find a way to lower costs to stay competitive. The following stories describe how insurers solved that challenge. In addition, one insurance company provides a blueprint for how to work with multiple suppliers…successfully.

FOCUS ON: SMBs, China
Provider Streamlines Functions for SMB Insurers: Owners of two small insurance companies knew the key to growth was finding cheaper ways to do business. The answer was outsourcing. But in 2005 there were few domestic providers serving the SMB sector since most providers focused on the “big ticket” buyers. They insured their growth by working with a Chinese supplier.

FOCUS ON: IT
How to Successfully Manage Multiple IT Suppliers: An Insurance Conglomerate Figures it Out and Enjoys a 20 Percent ROI : Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine – but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent.

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