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Achieving Business Goals through Managed Services IT
How a Tight Collaboration Between Software Vendor, BPO Provider and Customer Improves BPO Service Delivery
Impact of Web 2.0 on Outsourcing
Undertaking Data-Protection Initiatives in Enterprise Systems
BPO: The Year Ahead- A Perspective on Evolving Worldwide Requirements
Connecting the Dots: Linking Enterprise Learning to High Performance
Profit Recovery and Finance & Accounting Outsourcing
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EVEREST VOICE
Currency Exchange Risk in Global Outsourcing -- Taming the Rising Rupee: Global sourcing is now a viable outsourcing strategy. However, currency fluctuation has emerged as a real problem. The Indian rupee is at a 10-year high relative to the U.S. dollar and increased over six percent in less than one year. Paul Nowacki and Saraubh Gupta offer suggestions to mitigate this risk.
FOCUS ON: IT
An Onshore American ADM Model that Competes with Offshore's Cost, Scalability, Flexibility, and Quality: If you have the mind-set that American application development outsourcing providers can't compete with the costs and other benefits of using offshore providers, think again. A Texas-based outsourcer has a uniquely competitive model and very satisfied clients.
FOCUS ON: Offshoring and Eastern Europe
Consolidation in Eastern Europe: Who is Still in the Outsourcing Game?: The fight for IT resources gets tougher across Eastern Europe. In Russia many software development companies have seen more success on the local IT market than abroad. The Russian economy finally showed a need for the talented engineers back home. The Polish IT labor pool is almost exhausted and the outsourcing industry in Romania is sold out. Here’s what’s happening.
FOCUS ON: HR and Energy
Energy Company Had To Outsource HR As It Grew: Three executives, including the president, performed HR tasks when U.S. Energy Services was a small company. When the employee roster exceeded 50 people, it was time to outsource HR. Even though the costs remained the same, the company is getting five times the benefits.
The Insurance Outsourcing Issue
FOCUS ON: E-Commerce
Web Information Management Provider Keeps ESurance Visitor Friendly and Data Secure: ESurance® customers take care of their auto insurance needs almost exclusively through its Web site. Visitors can research auto insurance options, compare quotes, purchase policies, and print coverage cards. Like all retail commerce sites, ESurance is faced with the constant challenge of always being available and securely storing data. Outsourcing was only way to get this done.
FOCUS ON: IT
Outsourcer Helps Insurer Develop New Business Line Quickly and Efficiently: XL Insurance recognized an opportunity in the U.S. casualty marketplace and decided to swiftly expand into the casualty risk management business through a new portfolio of products. But XL’s limited internal resources and fast timeline threatened the venture. Outsourcing made it happen.
FOCUS ON: Healthcare, IT, and Workers' Comp
Administrative Firm and Its Data Provider Keep Ohio's Workers' Comp Program Operating Smoothly: The state of Ohio decided to outsource its administration of Workers’ Comp managed care. CareWorks wanted the work but had to outsource to meet the state’s requirements. Eleven years later, CareWorks still has that business and has become one of the largest providers of workers’ comp services in the U.S., thanks to outsourcing.
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