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Outsourcing Journal February 2005 Issue

 

FOCUS ON: Offshore ITO
How Many IT Jobs Actually Went Offshore? Frost & Sullivan's Study Finds Out: A new Frost & Sullivan report has the answer: Over the last three years the high-cost nations sent 826,540 IT jobs to developing countries, creating an install base of 7,599,540 IT jobs in the developing countries it studied. India got a lion's share of those jobs, but Poland was the fastest-growing offshore location for IT outsourcing. This comprehensive study supplies facts on offshore ITO.

FOCUS ON: India
India Remains Optimistic About Growth, Momentum in 2005: This year the future is so bright the Indian suppliers need to wear shades. NASSCOM estimates the BPO sector alone will grow 40 percent and the IT-enabled services segment 60 percent. Here's why.

FOCUS ON: Legal
Service Level Agreements: A Better Mousetrap: Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier corrects problems in a timely manner rather than generating credits that are inconsequential to both parties.

FOCUS ON: Global Trade Management
ASP Makes Sure Software Downloads Don't Go to Terrorists: US trade rules won't allow a Cuban cigar on American soil. The same rules apply to software downloads; companies can't sell software to Cuban buyers either. Penalties are in the six figures and there's a possibility of jail time too. Trade Beam's software makes sure companies only do business with approved buyers.

 

 


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