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Outsourcing Journal February 2004 Issue

 

Finance & Accounting Outsourcing Picks Up Speed as Suppliers Offer Wider Value: A new Everest study reveals some surprising things about finance and accounting outsourcing. Today nearly half the transactions are full service in scope. And two suppliers have taken an early lead.

If a Business Process Outsourcer Improves a Function, Is It Business Transformational Outsourcing? See what industry leaders think in this of four articles on insights for buyers of BTO services.

Outsourcing Email Proves To Be a Wise Investment for Schwab: Customer service costs at Charles Schwab began to rise as customers phoned more frequently to ask about their portfolios. Understand how this type of outsourcing can pay dividends.

Keane's Application Outsourcing Keeps Toyota Motor Sales Running Smoothly: Toyota Motor Sales realized it was time to upgrade its IT systems. Outsourcing saved money and created greater efficiencies because the auto maker was able to use its existing (and expensive) talent more effectively.

Advantages of Physician Credentials Outsourcing: Physician credentials verification requires in-depth expertise and the ability to follow mandated standards, which make it difficult to do in-house. Here are some advantages of outsourcing this crucial function.

What Is the Cost of Owning an In-House HR System?: Suppliers insist outsourcing human resources information systems saves money. Well, just how much? A recent ADP/PwC study discovered some forgotten factors make the cost of a paycheck not $6 but $16.

Customizing Service Level Agreements in Call Center Outsourcing Yields Better Results: Service level agreements (SLA) increase the probability that the operation of your outsourced call center meets your expectations. Attorneys from Latham & Watkins outline the crucial elements that need to be in those SLAs.

 

 


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