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A Blast from the Past: BPO Drives IT Outsourcing Decisions: BPO is beginning to drive IT outsourcing decisions. Mike Atwood, Everest Group, Industry President, explains why.

Force Majeure After 9/11: New Issues in a New World: New York's terrorist attacks have forced buyers to revisit the "force majeure" clauses in their outsourcing contracts. The typical clause has the buyer bearing all the risk. Attorney Bruce Leshine with Levine, Blaszak, Block & Boothby, LLP has new verbage that shares that risk with the provider.

What Do You Do When Your Applications Support Provider Goes Under?: Here's an outsourcing nightmare: Your applications support provider declares bankruptcy as you're trying to prepare your year-end financials. Read how the National MS Society handled the situation. The end result: a new outsourcing relationship with even greater value.

All Things Considered - The Right Price for Outsourcing Services: In today's economic environment, more and more organizations are turning to their chief financial officers for the outsourcing go/no-go decision. This can have a tendency to focus the decsion on cost, not value. Danger: this approach may impact the effectiveness of the initiative later on.

Service-Oriented IT Outsourcer Helps Service-Oriented Banks Win Customers: An upscale community bank prides itself on customer service. It turned to a service-minded outsourcer to help it compete with the big boys.

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