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The E-Business Explosion: Follow the money, said Doug Elix, general manager for IBM Global Services, and it will lead you to a bright future for e-business outsourcing. An Outsourcing Evolution -- From Transactional to Relational: Strategic value is the factor that is driving outsourcing's growth, according to Mary Ellen McKee of Andersen Consulting. Gimme A T!: Selective outsourcing is opening the door for more niche vendors to team together to deliver their specialties. Partnership: More Than A Fancy Phrase: Customers and vendors are giving more than lip service to partnerships these days, according to Chuck Jarrow, CSC's director of marketing for integrated services. The Big Picture: The large, pure outsourcing deals of the past are fading with barely a whimper, as senior line executives move to more complex arrangements in search of the skills to deliver strategic values. The Benefits Beyond IT...: The trend toward leveraging network over premise infrastructure is opening new doors for outsourcing. The People Perspective: Is there a fly in the ointment? If so, it's what Jeff Rich, president and COO of ACS, calls the imbalance created by the lack of skilled personnel to meet new industry demands.
Three Challenges Face Outsourcing: Not only are the number and type of outsourcing services growing, says Michael Corbett, but the sheer volume of businesses outsourcing their work is also on the rise. Outsourcing: The Next Generation: Outsourcing will continue to reshape itself to respond both to economic factors and to opportunities created by emerging awareness of the practice's value as a business management tool. |
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