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2007 US ISV Market Report
Best-of-Breed, Software-on-Demand, and Integrated ERP Suites - What is Best for BPO?
Advancing Healthcare through the Application of Predictive Knowledge Management
Best Practices in Offshore Outsourcing: Strategies for Transition, Attrition, Communication, and Bridging the Cultural Gap
An Investor's Guide to BPO Economics
Understanding the New Dynamics of Delivering Quality HR Services
Manufacturers Seek Resources to Regain World-class Status
You're Offshoring. Now What?
Best Practices: Integrating a Multishore Strategy into your Global IT Organization
Operational excellence: The new force driving high performance through outsourcing
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FOCUS ON: 2007 Outsourcing Excellence Awards
Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards: Outsourcing Center's study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as supplier-selection criteria more than in the past decade of the awards relationships.
FOCUS ON: EU
Outsourcing to Ukraine: Why the US$246 Million Industry Is Expanding to the Provinces: The Netherlands is experiencing a shortage of IT engineers, so ISM eCompany, an Internet solution provider, had to find alternatives to hiring locally. The company looked at 20 countries and came up with India, China, and Ukraine as the top three locations to set up a captive operation. Ukraine turned out to be the best option. Here’s why.
The Retail Outsourcing Issue
FOCUS ON: HR
Integrating Payroll with Benefits Administration Transforms HR for Charmant: Charmant’s existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor’s two-person human resources department. The HR manager staked his job on an outsourcing solution . . . which worked.
FOCUS ON: Online Retailing
Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone: Online customers communicate through email. But some want to do things the old-fashioned way--they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.
FOCUS ON: IT
Third Time's a Charm for Family Dollar's IT and Data Management Outsourcing: Stiff competition from Wal-Mart placed the onus on Family Dollar to overhaul its IT, database, and application management processes if it were to continue growing. It made a couple of furtive attempts before finding the right outsourcing provider. Here is its story about shopping for the right supplier.
FOCUS ON: Web marketing and hosting
Everything's Rosy for International Florist and its Web Retailing Provider: When much of your income is directly generated by your retail Web site, and it crashes unexpectedly during the busiest time of the year, how do you prevent that from happening again? You find the right outsourcing provider.
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